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Regulations of the online store
BeeIN SA

1. INTRODUCTORY PROVISIONS

  1. The Online Store is available at the following internet address: www.beein.pl.
  2. These Regulations define the general terms, conditions and method of sale conducted by BeeIN Spółka Akcyjna with its registered office in Siedlce, via the online store, and define the terms and conditions of providing free electronic services by BeeIN Spółka Akcyjna.
  3. These Regulations are addressed both to Customers who are Consumers, Entrepreneurs with consumer rights, and to Entrepreneurs using the Online Store.
  4. The Regulations are made available free of charge by the Seller in the Online Store in a way that allows customers to read its content and record its content by printing or saving on an external medium.
  5. The customer is obliged to comply with all the provisions of the Regulations. The sale takes place on the basis of the version of the Regulations that is in force and accepted by the Customer at the time of placing the Order.
  6. The conclusion of the contract for the provision of electronic services of the Customer Account indicated in these Regulations is subject to registration in the Online Store, reading and acceptance of the content of these Regulations.
  7. By concluding a contract for the provision of electronic services, the Seller undertakes to provide the Customer with permanent access to the Customer Account and to use the Online Store to the full extent on the basis, under and on the terms set out in these Regulations.

2. DEFINITIONS

The terms used in the Regulations have the following meaning:

  1. Working day - one day from Monday to Friday, excluding public holidays.
  2. Seller / Service Provider - it should be understood as BeeIN SA, address: ul. Fr. Brzóski 42, 08-110 Siedlce, NIP number 8212644781, REGON number 362939538, e-mail address biuro@beein.pl, telephone number 534 055 177 - which runs the Online Store and sells Goods through it.
  3. Klient - a natural person, legal person and an organizational unit without legal personality, which the law grants legal capacity, purchasing Goods via the Online Store.
  4. Consumer- it should be understood as a consumer within the meaning of Art. 221 Of the Civil Code, i.e. a natural person who performs a legal transaction with the entrepreneur not related directly to his business or professional activity.
  5. Entrepreneur - it should be understood as an entrepreneur within the meaning of Art. 431 Of the Civil Code, i.e. a natural person, a legal person or an organizational unit without legal personality, which the law grants legal capacity, conducting business or professional activity on its own behalf, concluding a Sales Agreement with the Seller or using the services provided by the Seller by electronic means.
  6. Entrepreneur with consumer rights - a natural person concluding a Sales Agreement directly related to its business activity, when the content of the Sales Agreement shows that it does not have a professional character for this Entrepreneur, resulting in particular from the subject of his business activity, made available on the basis of the provisions on the Central Register and Information on Economic Activity that has concluded or intends to conclude a Sales Agreement with the Seller or using the services provided by the Seller by electronic means.
  7. Website - it should be understood jointly between the Seller and the Consumer or the Seller and the Entrepreneur or the Seller and the Entrepreneur with consumer rights.
  8. Sales agreement - a distance contract, the subject of which is the sale of the Goods by the Seller to the Customer in accordance with the principles set out in these Regulations.
  9. Courier - means a courier company with which the Seller cooperates in the delivery of Goods to the Customer.
  10. Online shop - website available at www.beein.pl, through which the Customer may, in particular, place Orders.
  11. ICT system - it should be understood as a set of cooperating IT devices and software, ensuring processing and storage, as well as sending and receiving data via telecommunications networks using a terminal device appropriate for a given type of telecommunications network within the meaning of the Act of 16 July 2004 - Law telecommunications (i.e. Journal of Laws of 2017, item 1907, as amended).
  12. Commodity - means the product presented by the Seller via the Store's Website.
  13. Formularz rejestracyjny - a form available in the Online Store that allows you to create a Customer Account.
  14. The order form - Electronic service, an interactive form available in the Online Store that allows you to place an Order by adding the Goods to the electronic basket and defining the terms of the Sales Agreement, including the method of delivery and payment.
  15. Electronic shopping cart - an element of the Store's software in which the Goods selected for purchase are visible, and it is also possible to determine and modify the Order data, in particular the quantity of Goods.
  16. Order - Customer's declaration of intent, aimed directly at the conclusion of the Sales Agreement, specifying in particular the type and quantity of the Goods.
  17. Customer account - it should be understood as an individual account set up for the Customer, as part of the provision of electronic services by the Seller, with the help of which the Customer accesses the Online Store and has the ability to place Orders.
  18. Electronic address - it should be understood as the designation of the Teleinformation System that enables communication by means of electronic communication, in particular electronic mail.
  19. Durable medium - means a material or tool enabling the Customer or the Seller to store information personally addressed to him, in a way that allows access to information in the future for a period appropriate to the purposes for which this information is used, and which allows the stored information to be restored unchanged.
  20. The Client - a natural person, legal person or an organizational unit without legal personality, which the law grants legal capacity to use the Electronic Service.
  21. Electronic service - a service provided electronically by the Service Provider to the Service Recipient via the Online Store.
  22. Price - the amount of gross remuneration (including tax) specified in Polish zlotys due to the Seller for the transfer of ownership of the Goods to the Customer in accordance with the Sales Agreement. The price does not include delivery costs, unless the terms of the Promotional Action in force at the time in the Online Store provide otherwise.
  23. Personal data - it should be understood as information about an identified or identifiable natural person.
  24. Personal Data Administrator - it should be understood as the Seller who, acting alone or jointly with others, sets the purposes and methods of processing Personal Data.
  25. GDPR - it should be understood as REGULATION OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL (EU) 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46 / EC (general data protection regulation) (Journal of Laws EU.L.2016.119.1 of 2016.05.04/XNUMX/XNUMX).
  26. Statute - it should be understood as this document.

3. USE OF THE ONLINE STORE

  1. The following free electronic services are available in the Online Store: Customer Account, Order Form and Newsletter.
  2. The services indicated in paragraph 1 above are provided 7 (seven) days a week, 24 (twenty four) hours a day.
  3. The use of the Newsletter takes place after providing the e-mail address to which subsequent editions of the Newsletter are to be sent in the "Newsletter" tab visible on the Online Store website and clicking the "Accept". The Customer may also subscribe to the Newsletter by selecting the appropriate checkbox when creating a Customer Account and placing an Order - upon creating a Customer Account and placing an Order, the Customer is subscribed to the Newsletter.
  4. The condition for the Customer to use the full range of functionalities of the Online Store is the acceptance of the provisions of these Regulations, free registration of the Customer Account in the Online Store and confirmation of this registration by the Seller.
  5. The electronic service of the Customer Account is available after registration on the terms described in the Regulations and consists in providing the Customer with a dedicated panel as part of the Online Store website, enabling the Customer to modify the data entered during registration and tracking the status of orders and order history already completed.
  6. Creating a Customer Account is not necessary to place an Order in the Online Store.
  7. In order to register a Customer Account, the Customer should:
    1. fill in the Registration Form located in the Online Store;
    2. fill in all fields of the Registration Form marked with an asterisk as mandatory;
    3. accept the Regulations.
  8. When registering a Customer Account, he enters a login and password of his own and known only to himself. The customer is obliged to ensure that his login and password remain confidential, and in particular may not disclose them to unauthorized persons.
  9. The data entered in the Registration Form during registration of the Customer Account should relate to the Customer and should be true.
  10. During the registration of the Customer Account, the confirmation of registration of the Customer Account in the Online Store will be sent to the E-mail address provided in the Registration Form, with a request to verify the data and complete the registration of the Customer Account. At this moment, an agreement is concluded for the electronic provision of the Customer Account service, and the Customer gains the ability to access the Customer Account and make changes to the data provided during registration.
  11. The Seller may refuse to accept the registration of the Customer Account and conclude a contract for the provision of electronic services for important reasons.
  12. When completing the Registration Form, the Customer has the opportunity to read the Regulations and the Privacy Policy. By sending the Registration Form to the Seller, the Customer accepts the provisions of the Regulations of the Online Store and the Privacy Policy.
  13. Using the online store is possible provided that the ICT system used by the customer meets the following minimum technical requirements:
    1. computer hardware with an operating system that allows the use of Internet resources,
    2. connection to the Internet;
    3. access to an individual e-mail account;
    4. a correctly configured web browser in the latest official version with the option of using "cookies" (eg Mozilla Firefox, Google Chrome, Safari, Opera).
  14. Information about the Goods posted on the website of the Online Store does not constitute an offer within the meaning of the Civil Code, but an invitation to submit offers within the meaning of 71 of the Civil Code.
  15. Information about the Goods posted in the Online Store is not tantamount to the fact that the Goods are actually available from the Seller and it is possible to process the Order for them.
  16. The Seller reserves the right to change the Prices of the Goods presented in the Online Store, introduce new Goods to the offer, remove the Goods from the offer or change their description, conduct promotional campaigns in the Online Store, in particular on the basis of the regulations of a given promotion. The introduced changes do not affect the effectiveness and performance of previously placed Orders by the Customer.
  17. The Seller reserves the possibility of the on-line unavailability of the Online Store for the Customer in order to ensure the security and stability of the Online Store for the purposes of repairs, maintenance, removing failures, introducing necessary adaptations, changes and other similar activities.
  18. The Seller reserves the right to change the functionality of the Online Store, both by expanding it with new functions and changing the existing functionality.

4. ORDERS AND THEIR IMPLEMENTATION

  1. The customer has a choice of two methods of placing an Order:
  2. placing an order after prior registration, via the Customer Account;
  3. placing an order without registration via the Order Form.
  4. In order to place an Order via the Online Store, the Customer adds the selected Goods to the basket by selecting the type and number of Goods and pressing the button "ADD TO CART" and takes other technical activities based on the displayed messages, including the method of delivery and payment method. Then, the Customer places an Order by sending an electronic Order Form to the Seller by selecting the button on the Online Store website "Order with the obligation to pay" (or its equivalent). In order to place an Order, the Customer must first accept the provisions of the Regulations. In the summary of the Order, before its shipment to the Seller, the Customer receives information about the main features of the ordered Goods, the total cost of the Order, i.e. the Price for the selected Goods, the cost of delivery, as well as all additional costs charged to him in connection with the Order.
  5. The Customer may place orders in the Online Store 7 (seven) days a week and 24 (twenty four) hours a day via the Online Store website.
  6. Sending the Order by the Customer constitutes an offer to the Seller to conclude an Agreement for the sale of the Goods being the subject of the Order.
  7. After placing the Order, the Seller immediately confirms its receipt and at the same time accepts the Order for execution. Confirmation of receipt of the Order and its acceptance for implementation takes place by sending the Customer an appropriate e-mail to the Customer's e-mail address provided when placing the Order, which contains at least the Seller's declaration of receipt of the Order and its acceptance for implementation and confirmation of the conclusion of the Sales Agreement. Upon receipt of the above e-mail by the Customer, a Sales Agreement is concluded between the Customer and the Seller.
  8. In connection with the implementation of the Order, the Seller is entitled to remuneration according to the prices available in the Online Store and applicable at the time of placing the Order.

5. METHODS AND TERMS OF PAYMENT FOR GOODS

  1. The Product price shown on the Online Store website is given in Polish zlotys and includes all components, including VAT and customs duties. The prices, however, do not include any possible delivery and payment costs, which are indicated when placing the Order.
  2. When making a payment, the Customer will be informed about the amount of the Price immediately before it is made, as well as about the available payment methods and the data of the operator making the payment.
  3. The customer can choose the following payment methods, in particular:
    1. by transfer to the Seller's bank account;
    2. payment on personal pickup of the order up to the amount of PLN 14.999,00 from the Seller's warehouse,
    3. cash on delivery payment on delivery up to PLN 10.000.
  4. If you choose the payment method consisting in prepayment, the Customer is obliged to make the payment within 3 calendar days from the date of the Sale Agreement.
  5. In the event of failure by the Customer to pay the payment within the time limit referred to in §5 section 4 of the Regulations, the Seller sets an additional deadline for the Customer to make the payment and informs the Customer about it. The information about the additional payment deadline also contains information that after the expiry of this deadline, the Seller will withdraw from the Agreement. In the event of the ineffective expiry of the second payment deadline, the Seller will send the Customer a declaration of withdrawal from the contract pursuant to art. 491 of the Civil Code.

6. COST, METHODS AND DELIVERY TIME

  1. The Seller delivers the Goods on the territory of the Republic of Poland and other European countries.
  2. The delivery of the Goods to the Customer is payable, unless the Sales Agreement provides otherwise. Possible delivery costs are indicated when placing the Order. Delivery costs depend on the method of delivery and payment chosen by the Customer. Delivery costs are also indicated on the Online Store website in the Delivery price list.
  3. The ordered Goods are delivered to the Customer via the Supplier to the address indicated in the Order Form.
  4. The customer chooses one of the delivery methods provided by the Seller. The Seller provides the following methods of delivery or collection of the Goods:
    1. courier delivery,
    2. courier cash on delivery up to the order amount of PLN 10.000,00,
    3. personal collection by the Customer from the Seller's warehouse.
  5. The Seller places information on the number of working days needed to deliver the Goods using a specific delivery method in the Online Store.
  6. The date of Delivery and execution of the Order is indicated in the confirmation of acceptance of the order for execution and is counted from the moment the payment is credited by the Customer to the Seller's account in the case of choosing the payment method consisting in prepayment.
  7. The Seller, in accordance with the will of the Customer, attaches a receipt or a VAT invoice for the delivered Goods to the shipment being the subject of delivery.
  8. It is recommended that the Customer who is a Consumer, as well as an Entrepreneur with consumer rights, if possible, check the Goods after delivery in the presence of the Seller's representative or the entity performing the transport. In the event of any damage to the parcel, it is also recommended that the Consumer or Entrepreneur with consumer rights draw up an appropriate protocol and immediately contact the Seller.
  9. In the absence of the Customer at the address indicated by him, provided when placing the order as the delivery address, the Supplier's employee will leave a notice or attempt to contact by phone to determine the date on which the Customer will be present. In the event of returning the ordered Goods to the Online Store by the Supplier, the Seller will contact the Customer by e-mail or by phone, agreeing again with the Customer the date and cost of delivery.
  10. In the case of placing an order without creating an account, the minimum duration of the Customer's obligations under the Sales Agreement is the duration of the Sales Agreement, i.e. payment and receipt of the Goods.
  11. The use of the Store by the Customer is not connected with the obligation to provide a deposit or provide other financial guarantees.
  12. The store does not provide after-sales services.

7. CONTRACT FOR THE PROVISION OF SERVICES

  1. This chapter does not apply to Sales Agreements, but applies only to contracts for the provision of electronic services.
  2. The contract for the provision of electronic services may be terminated by the Customer at any time and without giving any reason via the Online Store, by sending a relevant request to the Service Provider, in particular via e-mail to the following address: biuro@beein.pl or in writing to the following address: Fr. Brzóski 42, 08-110 Siedlce. The Service Provider will confirm the termination of the contract by sending a message to the Electronic Address indicated by the Customer in the Customer Account.
  3. The parties may terminate the contract for the provision of Electronic Services at any time by agreement of the parties.
  4. The Service Provider has the right to terminate the contract for the provision of electronic services at any time for important reasons with a 14-day notice period. The Service Provider terminates the contract for the provision of electronic services by sending to the Service Recipient an appropriate declaration of will to the Electronic Address indicated by the Service Recipient in the Customer Account.
  5. The Newsletter Electronic Service is provided free of charge for an indefinite period. The Customer may, at any time and without giving any reason, resign from the Newsletter by sending an appropriate request to the Service Provider, in particular via e-mail to the following address biuro@beein.pl.
  6. The customer may submit a complaint to the Service Provider in connection with the use of free services provided electronically. The complaint may be submitted in electronic form and sent to the address biuro@beein.pl. In the complaint, the Customer should include a description of the problem. The Service Provider shall immediately, but not later than within 14 days, consider complaints and provide the Customer with a reply.

8. Personal data protection

  1. The Seller, as the Personal Data Administrator, processes the Customer's personal data on the basis of consent and in connection with the legitimate interests of the Seller.
  2. The Customer's consent to the processing of personal data is voluntary, and the consent to the processing of data for a specific purpose may be withdrawn at any time.
  3. The Seller, as the Personal Data Administrator, collects and processes personal data only to the extent that it is justified by a contractual or legal obligation.
  4. The Seller, as the Personal Data Administrator, makes every effort to provide all possible means of physical, technical and organizational protection of Personal Data against accidental or deliberate destruction, accidental loss, alteration, unauthorized disclosure, use or access, in accordance with all applicable law, including GDPR.The Seller uses cookies and other similar technologies as part of the Online Store to improve efficiency and offer the Customer more and more perfect functionalities of the Online Store and more tailored advertisements. If the customer does not agree to saving and receiving information in cookies, he may change the rules for cookies using the settings of his web browser or the use of the so-called. opt-out on the website of the provider of a given technological solution.
  5. Detailed information on the processing of Customers' personal data is set out in the "Privacy Policy" available at https://beein.pl/polityka-prywatnosci/, which is an integral part of these Regulations.

9. Responsibility

  1. The customer is obliged to use the Online Store in accordance with its intended purpose and refrain from any activity that could disrupt its proper functioning.
  2. The customer is prohibited from introducing illegal content to the area of ​​the Online Store. The Customer is fully responsible for the correctness, scope, completeness, content and compliance with the law of the data entered and stored in the Customer Account.
  3. To the extent permitted by law, the Seller is not responsible for:
    1. blocking by administrators of mail servers that handle the Customer's e-mail messages, the Seller's messages sent to the Customer's Electronic Address, and for deleting and blocking e-mails sent by the Seller by software installed on the computer equipment used by the Customer;
    2. malfunction of the Online Store resulting from the fact that the Customer's computer hardware, software or Internet access do not meet the technical requirements specified in the Regulations;
    3. consequences of providing incorrect or untrue customer data by the Customer when registering a Customer Account or placing an Order.
  4. The Online Store may contain links to other websites. The seller is not responsible for the content, form and correctness of the information contained in these links. Viewing the content of the links is at the Client's own risk.
  5. The Seller reserves the right to place advertising content in any part of the Online Store in the forms used on the Internet. The Seller is not responsible for the advertising content posted in the Online Store and for the resulting claims of third parties.

10. EXTRAJUDICIAL METHODS OF DEALING WITH COMPLAINTS I

INVESTIGATING CLAIMS AND RULES OF ACCESS TO THESE PROCEDURES

  1. Detailed information on the possibility for the Customer who is a consumer to use extrajudicial means of dealing with complaints and redress as well as the rules of access to these procedures are available on the website of the Office of Competition and Consumer Protection at: https://uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php.
  2. The consumer has the following examples of possibilities of using extrajudicial methods of dealing with complaints and redress:
    1. The consumer is entitled to apply to a permanent amicable consumer court, referred to in art. 37 of the Act of December 15, 2000 on the Trade Inspection (Journal of Laws of 2014, item 148, as amended) with a request to settle a dispute arising from the Agreement concluded with the Seller (more information on the website: http: //www.spsk.wiih.org.pl/).
    2. The consumer is entitled to apply to the provincial inspector of the Trade Inspection, in accordance with art. 36 of the Act of December 15, 2000 on the Trade Inspection (Journal of Laws of 2014, item 148, as amended) with a request to initiate mediation proceedings regarding the amicable settlement of the dispute between the Consumer and the Seller (more information on the website the inspector competent for the place of business by the Seller).
    3. The consumer may obtain free assistance in resolving the dispute between him and the Seller, also using the free assistance of a poviat (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (including the Consumer Federation, Association of Polish Consumers). Advice is provided, inter alia, by e-mail at bilety@dlakonsumentow.pl and at the consumer helpline number 801 440 220 (the helpline is open on business days, from 8:00 to 18:00, connection fee according to the operator's tariff). Detailed information on the possibility for the Consumer to use extrajudicial means of dealing with complaints and redress and the rules of access to these procedures are available at the offices and on the websites of poviat (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Voivodeship Inspectorates of Inspection Handlowa and at the following internet addresses of the Office of Competition and Consumer Protection: http://www.uokik.gov.pl/spory_konsumenckie.php;http://www.uokik.gov.pl/sprawy_indywidualne.php and http://www.uokik.gov.pl/wazne_adresy.php.
  3. There is also a contact point at the President of the Office of Competition and Consumer Protection (telephone: 22 55 60 333, email: kontakt.adr@uokik.gov.pl or a written address: Plac Powstańców Warszawy 1, Warsaw.), The task of which is, inter alia, providing assistance to consumers in matters relating to out-of-court settlement of consumer disputes.
  4. At the address http://ec.europa.eu/consumers/odr a platform for online dispute resolution between consumers and entrepreneurs at the EU level (ODR platform) is available. The ODR platform is an interactive and multilingual website with a one-stop shop for consumers and entrepreneurs seeking out-of-court settlement of a dispute regarding contractual obligations arising from an online sales contract or a contract for the provision of services (more information on the website of the platform itself or at the website of the Office of Competition and Consumer Protection : https://uokik.gov.pl/spory_konsumenckie_faq_platforma_odr.php).
  5. The Seller informs the Customer who is an entrepreneur with consumer rights about the possibility of using out-of-court methods of dealing with complaints and pursuing claims indicated in this section of the Regulations - OUT-OF-COURT METHODS OF DEALING WITH COMPLAINTS AND SETTLING CLAIMS, AND RULES OF ACCESS TO THESE PROCEDURES.

11. PROVISIONS RELATING TO CUSTOMERS

WHO ARE ENTREPRENEURS

  1. This section of the Regulations and the provisions contained therein apply only to Clients who are Entrepreneurs.
  2. Upon the release of the Goods by the Seller to the carrier, the benefits and burdens related to the Goods and the risk of accidental loss or damage to the Goods are transferred to the Customer who is an Entrepreneur. In such a case, the Seller shall not be liable for the loss, defect or damage to the Goods arising from its acceptance for transport until it is delivered to the Customer and for delay in transporting the shipment.
  3. Pursuant to Art. 558 § 1 of the Civil Code, the Seller's liability under the warranty for the Goods towards the Customer who is an Entrepreneur is excluded.
  4. The Customer who is an Entrepreneur is obliged to check the condition of the Goods after delivery, in the presence of the Seller's representative or the entity performing the transport. In the event of any damage to the parcel, the Entrepreneur is obliged to write an appropriate protocol.
  5. The Seller, in accordance with the will of the Customer, attaches a receipt or a VAT invoice for the delivered Goods to the shipment being the subject of delivery.
  6. The Seller reserves the right to refuse to execute Orders placed by Customers who are Entrepreneurs in the event of non-compliance with the provisions of these Regulations, and in exceptional situations due to the unavailability of the Goods on the part of the manufacturer.
  7. With regard to Clients who are Entrepreneurs, the Seller may amend the Regulations at any time on the basis of generally applicable provisions of law.
  8. Any disputes arising between the Seller and the Customer who is an Entrepreneur shall be submitted to the court having jurisdiction over the seat of the Seller.

12. WARRANTY

  1. Goods sold by the Seller may be covered by a guarantee granted by the producer of the Goods or the distributor.
  2. In the case of Goods covered by the guarantee, information on the existence and content of the guarantee is each time presented on the Store's Website.
  3. The goods presented in the Online Store may have a manufacturer's, importer's or Seller's warranty, which covers the territory of the Republic of Poland. The time of granting the warranty for each Product is indicated in the description of the Product and in the certificate indicating the serial number of the Product issued by the Seller and attached to the VAT invoice. Detailed conditions for the implementation of the guarantee are also specified in the guarantee card issued by the guarantor.

13. WITHDRAWAL FROM THE SALES CONTRACT

  1. A consumer or entrepreneur with consumer rights is entitled to withdraw from the concluded Sales Agreement, without giving any reason, within 14 days from the date of receipt of the Order. This period starts running:
    1. from taking the Goods into the possession of the Consumer or an entrepreneur with the rights of the consumer or a third party designated by him other than the carrier,
    2. if the Sales Agreement covers many Goods that are delivered separately, in batches or in parts - from taking possession of the last Good, batch or part,
    3. in the case when the Sales Agreement consists in the regular delivery of items for a specified period of time - from taking possession of the first item,
    4. for other cases - from the date of the Sale Agreement.
  2. In order to meet the deadline to withdraw from the Sales Agreement, it is sufficient for the Consumer or an entrepreneur with consumer rights to send information regarding the exercise of his right to withdraw from the contract before the deadline to withdraw from the contract.
  3. In order to exercise the right to withdraw from the Sales Agreement, the Consumer or an entrepreneur with consumer rights is obliged to provide the Seller with a declaration of withdrawal by e-mail. biuro@beein.pl or in writing to the address of the Seller, ul. Brzóski 42, 08-110 Siedlce. If a Consumer or an entrepreneur with consumer rights uses this option, the Seller will immediately send the Consumer or an entrepreneur with consumer rights a confirmation of receipt of the information on withdrawal from the contract on a durable medium (e.g. by e-mail).
  4. In the event of withdrawal from the Sales Agreement, the contract is considered void.
  5. The Seller shall immediately, no later than within 14 days from receiving the Consumer's or entrepreneur's declaration of withdrawal from the contract, return the Consumer or the entrepreneur with the consumer's rights, all payments made by him, including the costs of delivering the item, with the exception of additional costs resulting from the selected by the Consumer or an entrepreneur with the consumer's rights, a delivery method other than the cheapest standard delivery method offered by the Seller, subject to paragraph 8 and 9 below.
  6. The reimbursement of the payment referred to in sec. 5 will occur through the same payment channel that the Consumer or entrepreneur with consumer rights used to pay for the Goods, unless the Seller and the Consumer or the Seller and the entrepreneur with consumer rights agree otherwise.
  7. A consumer or entrepreneur with consumer rights who has withdrawn from the Sales Agreement is obliged to return the Goods to the Seller immediately, but not later than 14 days from the date of withdrawal. To meet the deadline, it is enough to return the Goods before its expiry. The returned Goods should maintain the condition not exceeding that necessary to establish the nature of the Goods, their features and functioning. The Seller may withhold the reimbursement of the payment for the Goods until receipt of the goods or until proof of its return is provided to the Seller, whichever occurs first.
  8. The declaration of withdrawal from the Sales Agreement may be formulated by a consumer or an entrepreneur with consumer rights as follows (however, keeping the following formula is not obligatory):

Statement of withdrawal from the Sales Agreement

Seller's Name: BeeIN SA

Seller's address: ul. Fr. Brzóski 42, 08-110 Siedlce

Seller's e-mail address: biuro@beein.pl

I / we (*) hereby withdraw from the contract for the purchase of the following Goods concluded by (e) me / us (*): ____________________________________________________

Ordered on (*) / received on (*) ____________________________________

Name and Surname of the Consumer / Entrepreneurs / Entrepreneurs with the Consumer's rights: ____________________________________________

Address of the Consumer / Entrepreneurs / Entrepreneurs with Consumer's rights: ____________________________________________________

Signature of the Consumer / Entrepreneurs / Entrepreneurs with the Consumer's rights (only in the case of paper-based declarations): _______________________

Date: ___________________________________________________________________

(*) delete as appropriate

 

  1. The right to withdraw from the contract does not apply in the cases referred to in art. 38 of the Act of May 30, 2014 on consumer rights, i.e. in relation to Sales Agreements:
    1. for the provision of services, if the Seller has fully performed the service with the express consent of the consumer, who was informed prior to the commencement of the service that after the performance of the service by the Seller, he will lose the right to withdraw from the contract;
    2. in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the deadline to withdraw from the contract;
    3. in which the subject of the service is a non-prefabricated product, manufactured according to the specifications of the consumer or entrepreneur with the consumer's rights or serving to satisfy his individual needs;
    4. in which the subject of the service is a Product that deteriorates quickly or has a short shelf life;
    5. in which the subject of the service is a Product delivered in a sealed package, which after opening the package cannot be returned due to health protection or hygiene reasons, if the package has been opened after delivery;
    6. in which the subject of the service are Products that after delivery, due to their nature, are inseparably connected with other things;
    7. in which the subject of the service are alcoholic beverages, the price of which was agreed at the conclusion of the Sales Agreement, and the delivery of which may take place only after 30 days and the value of which depends on fluctuations on the market over which the Seller has no control;
    8. in which the consumer expressly demanded that the Seller come to him for urgent repair or maintenance; if the Seller provides additional services other than those requested by the consumer, or delivers Products other than spare parts necessary for repair or maintenance, the consumer has the right to withdraw from the contract with regard to additional services or Products;
    9. in which the subject of the service are sound or visual recordings or computer software delivered in a sealed package, if the package has been opened after delivery;
    10. for the delivery of newspapers, periodicals or magazines, with the exception of subscription contracts;
    11. concluded through a public auction;
    12. for the provision of accommodation services, other than for residential purposes, transport of goods, car rental, catering, services related to leisure, entertainment, sports or cultural events, if the contract indicates the day or period of service provision;
    13. for the delivery of digital content that is not recorded on a tangible medium, if the performance began with the consumer's express consent before the deadline to withdraw from the contract and after informing the Seller about the loss of the right to withdraw from the contract.
  2. The Seller informs the Customer who is an entrepreneur with consumer rights that he is not entitled to the right to withdraw from the Sales Agreement in relation to the Sales Agreements indicated in point 9 of this paragraph.

14. WARRANTY FOR DEFECTS

  1. The Seller is obliged to provide the Customer with Goods free from defects.
  2. The Seller is liable to the Customer who is a consumer or entrepreneur with consumer rights, on the basis of a warranty for physical or legal defects of the purchased Goods.
  3. In the case of a sale that is not a consumer sale, the provisions of Articles 556-576 of the Civil Code are excluded.
  4. A consumer or entrepreneur with consumer rights has the right to demand a price reduction, removal of the defect, replacement of the defective product with a new one or withdrawal from the Sales Agreement.
  5. A consumer or entrepreneur with consumer rights may submit complaints by e-mail to the address office @ beein.pl or in writing to the address of the Seller, i.e. ul. Fr. Brzóski 42, 08-110 Siedlce.
  6. When submitting a complaint, it is recommended to include in the complaint at least:
    1. name, surname, company, tax identification number, correspondence address and contact details;
    2. information on the date of conclusion of the contract along with confirmation of its conclusion;
    3. information and circumstances regarding the subject of the complaint, in particular the type and date of the defect;
    4. a request regarding the method of examining the complaint.
  7. A consumer or entrepreneur with consumer rights who exercises the rights under the warranty is obliged to deliver the defective item to the address of the Seller. The cost of delivery of the defective Goods is covered by the Seller.
  8. The Seller, within 14 (fourteen) calendar days of receiving a complete complaint notification, will respond to the complaint of the Consumer or entrepreneur with the consumer's rights and notify him of further actions related to the complaint under consideration.
  9. If the complaint is considered in favor of the Consumer or an entrepreneur with consumer rights, the costs of replacing or repairing the Goods shall be borne by the Seller.
  10. The consumer or entrepreneur with consumer rights will receive information on the method of handling the complaint by electronic mail, to the electronic address provided in the complaint.

15. FINAL PROVISIONS

  1. The Seller reserves the right to make changes to the Regulations for important reasons, including: changes in the law, changes in payment and delivery methods - to the extent to which these changes affect the implementation of the provisions of these Regulations.
  2. The Seller undertakes to inform the Customer about each change to the Regulations by placing a uniform text of the Regulations on the website beein.pl. Amendments to the Regulations do not affect orders placed by the Customer before the entry into force of the amendments to the Regulations - such orders are carried out in accordance with the provisions of the Regulations in force on the date of placing the order.
  3. Changes made to the Regulations come into force after 14 days from the moment their content is made available on the website beein.pl. If the Customer does not accept the new content of the Regulations, he is obliged to notify the Seller about this fact, which results in the termination of the contract for the provision of the Customer Account service in accordance with the provisions of §7 of the Regulations.
  4. In matters not covered by these Regulations, generally applicable provisions of Polish law shall apply, in particular: the Act of April 23, 1964 Civil Code (i.e. Journal of Laws of 2018, item 1025, as amended), the Act of May 30 2014 on consumer rights (i.e. Journal of Laws of 2014, item 827 as amended) and the Act of March 10, 2003 on the provision of electronic services (Journal of Laws of 2002, No. 144, item 1204).
  5. In the event of a dispute arising from the concluded Sales Agreement, the parties will endeavor to resolve the matter amicably. The law applicable to the settlement of any disputes arising from these Regulations is Polish law.
  6. Any disputes arising between the Seller and the Customer who is a Consumer or an entrepreneur with consumer rights will be settled by a common court having jurisdiction in accordance with the provisions of the Code of Civil Procedure.
  7. Any disputes arising between the Seller and the Customer, who is an Entrepreneur, will be settled by a common court having jurisdiction over the seat of the Seller.
  8. Annex 1 - Information on exercising the right to withdraw from the contract constitutes an integral part of the Regulations.
  9. These Regulations enter into force on March 29, 2021

Appendix 1

Usage Information

from the right to withdraw from the contract /

instruction on withdrawal from the contract.

 

 

Pursuant to Art. 27 of the Act of May 30, 2014 on Consumer Rights (Journal of Laws of 2014, item 827, as amended), the Customer who is a Consumer or an entrepreneur with consumer rights has the right to withdraw from this contract within 14 days. Every Customer who is a Consumer and an entrepreneur with consumer rights has the right to withdraw from a distance contract without giving any reason. The right to withdraw from the contract is granted within 14 calendar days from the moment of taking possession of the Goods by the Consumer and the entrepreneur with the rights of the consumer or a third party indicated by him other than the carrier.

 

The right to withdraw from the contract does not apply in the cases referred to in art. 38 of the Act of May 30, 2014 on consumer rights, i.e. in relation to Sales Agreements:

 

  1. for the provision of services, if the Seller has fully performed the service with the express consent of the consumer, who was informed prior to the commencement of the service that after the performance of the service by the Seller, he will lose the right to withdraw from the contract;
  2. in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the deadline to withdraw from the contract;
  3. in which the subject of the service is a non-prefabricated product, manufactured according to the specifications of the consumer or entrepreneur with the consumer's rights or serving to satisfy his individual needs;
  4. in which the subject of the service is a Product that deteriorates quickly or has a short shelf life;
  5. in which the subject of the service is a Product delivered in a sealed package, which after opening the package cannot be returned due to health protection or hygiene reasons, if the package has been opened after delivery;
  6. in which the subject of the service are Products that after delivery, due to their nature, are inseparably connected with other things;
  7. in which the subject of the service are alcoholic beverages, the price of which was agreed at the conclusion of the Sales Agreement, and the delivery of which may take place only after 30 days and the value of which depends on fluctuations on the market over which the Seller has no control;
  8. in which the consumer expressly demanded that the Seller come to him for urgent repair or maintenance; if the Seller provides additional services other than those requested by the consumer, or delivers Products other than spare parts necessary for repair or maintenance, the consumer has the right to withdraw from the contract with regard to additional services or Products;
  9. in which the subject of the service are sound or visual recordings or computer software delivered in a sealed package, if the package has been opened after delivery;
  10. for the delivery of newspapers, periodicals or magazines, with the exception of subscription contracts;
  11. concluded through a public auction;
  12. for the provision of accommodation services, other than for residential purposes, transport of goods, car rental, catering, services related to leisure, entertainment, sports or cultural events, if the contract indicates the day or period of service provision;
  13. for the delivery of digital content that is not recorded on a tangible medium, if the performance began with the consumer's express consent before the deadline to withdraw from the contract and after informing the Seller about the loss of the right to withdraw from the contract.

 

 

To exercise the right to withdraw from the contract, you must inform the Seller about your decision to withdraw from this contract by means of a declaration sent to us by post or by e-mail to the above-mentioned correspondence addresses.

To submit a declaration of withdrawal from the contract, you can use the form template provided by us, indicated in the Regulations of the Online Store. The use of the template form is not obligatory and in no way affects the actual exercise of the right to withdraw from the contract.

To meet the 14-day deadline, it is enough to send a declaration of withdrawal from the contract before its expiry.

 

 

Consequences of withdrawal from the contract

 

 

When the Customer who is a Consumer or an entrepreneur with consumer rights withdraws from the contract, the contract is considered void, and the Customer who is a Consumer or an entrepreneur with consumer rights is then released from any obligations. What the parties have provided to each other is returned unchanged, unless the change was necessary within the limits of ordinary management. The reimbursement should take place immediately, no later than within fourteen days from the date on which we were informed about your decision to exercise the right to withdraw from this contract. We refund all received payments to you. The online store may withhold the reimbursement until receipt of the Goods from the Customer or until proof of its return is provided, whichever occurs first.

 

Please return the Goods to the address given above no later than 14 days from the date on which you informed us by letter or by e-mail about your withdrawal from this contract. The deadline is also met if you send back the goods before the period of 14 days has expired.

 

Please be advised that you will be obliged to bear the direct costs related to the return of the Goods.